Government health schemes are backed by national and state-level call centers, district nodal officers, digital support systems, and hospital-based assistance counters. Citizens facing issues with Ayushman Bharat registration, state health card download, hospital denial, eKYC authentication, Aadhaar seeding, or DBT payment credits can reach support through the official channels listed below.
Central Government Health Helplines
- Ayushman Bharat PM-JAY (National Call Center): 14555 (Toll Free)
Services: Beneficiary verification, card issues, hospital complaints, treatment package guidance
Portal for scheme information and support services: https://pmjay.gov.in
Beneficiary login and grievance-linked support: https://beneficiary.nha.gov.in
Governing authority and policy updates: https://nha.gov.in - Ministry of Health & Family Welfare Contact Directory:
Services: National health policies, state scheme integration, health insurance program oversight
Website: https://www.mohfw.gov.in - National Health Insurance Scheme Directory (All States + Central Schemes):
Services: State scheme official links and citizen support pages
Website: https://www.india.gov.in/topics/health-family-welfare/health-insurance
Aadhaar & KYC Support Helplines
- UIDAI Aadhaar Helpline: 1947 (Toll Free)
Services: Aadhaar update, mobile number correction, demographic changes, eKYC issues
Website for Aadhaar updates and service status: https://uidai.gov.in - CSC (Common Service Centers) Assistance:
Services: Assisted eKYC, Ayushman card print/download, Aadhaar seeding requests, grievance submission
Website to locate CSC centers: https://csc.gov.in
DBT & NPCI Payment Support
- DBT Bharat Mission (For Health Benefit Payments via DBT):
Services: DBT scheme tracking, mapping awareness, grievance redirection
Website: https://dbtbharat.gov.in - NPCI Aadhaar Payment System Overview (For Aadhaar-Bank Mapping Support):
Services: Understanding DBT routing, bank mapping framework, payment failure causes
Website: https://www.npci.org.in/what-we-do/aeps/product-overview
State Health Agency Helplines & Contact Pages
Beneficiaries should contact their respective state agencies for state health card and state DBT-linked medical payments. Each state manages its own support system via State Health Agencies (SHA):
- SHA Official Directory: https://nha.gov.in/state-health-agencies
Some key state-specific portals that also include contact and grievance support sections:
- Andhra Pradesh – YSR Aarogyasri: https://ysraarogyasri.ap.gov.in
- Telangana – Aarogyasri: https://aarogyasri.telangana.gov.in
- Maharashtra – MJPJAY: https://www.jeevandayee.gov.in
- West Bengal – Swasthya Sathi: https://swasthyasathi.gov.in
- Tamil Nadu – CMCHIS: https://cmchistn.com
- Karnataka – SAST: https://www.sast.gov.in
- Gujarat – Mukhyamantri Amrutum: https://ma.nha.gov.in
- Rajasthan – Chiranjeevi Scheme: https://health.rajasthan.gov.in/chiranjeevi
- Odisha – BSKY: https://www.bsky.odisha.gov.in
For any state not listed above, open the SHA directory link for exact state contact redirection.
Hospital-Level Assistance Points
Inside empaneled hospitals, beneficiaries can request scheme verification through:
- Ayushman Mitra Helpdesk
- State Scheme Nodal Officer Counter
- BIS Authentication Operator (using Aadhaar, PM-JAY ID, or Ration Card)
Hospital empanelment must be checked first on: https://hospitals.pmjay.gov.in
Beneficiary validation system: https://beneficiary.nha.gov.in
Common Problems You Can Resolve via Helpline
| Issue | Best Contact Point |
|---|---|
| Name not found in Ayushman list | 14555 or BIS Portal |
| Hospital denying cashless treatment | 14555 or Hospital Ayushman Mitra |
| Ayushman card not downloading | beneficiary portal login + Aadhaar eKYC |
| Aadhaar OTP not coming | 1947 or UIDAI mobile update |
| DBT payment not credited | Bank branch + NPCI mapper awareness |
| Aadhaar not linked to bank | Bank branch or banking app service request |
| State health card missing member | State SHA helpline |
| Biometric KYC needed | Nearest CSC center |
Support Preparation Tips Before Calling
- Keep Aadhaar number, registered mobile, ration card number, scheme ID, hospital name, and district ready
- Ensure name spelling and DOB matches Aadhaar and bank records
- If reporting hospital denial, note the date, hospital department, district, and issue clearly
- If reporting DBT failure, confirm whether Aadhaar is seeded and NPCI mapped