Indian government health schemes operate through a strong network of toll-free helplines, digital support portals, state health agencies, district nodal offices, and hospital-level assistance desks. Citizens can resolve issues related to Ayushman card generation, beneficiary name check, state health insurance cards, Aadhaar eKYC, Aadhaar-bank seeding, NPCI payment mapping, hospital empanelment, treatment authorization, and DBT health benefit credits by contacting the appropriate official channels listed below.
National Level Health Scheme Support
Ayushman Bharat PM-JAY Call Center (National Health Authority)
Toll-Free Number: 14555
Support Services Include:
- Beneficiary name verification in BIS database
- Ayushman card download and printing support
- Hospital cashless admission complaints
- Treatment package availability guidance
- Pre-authorization and claim status direction
- Scheme policy support and escalation routing
Official Portals for Ayushman Support and Verification:
- Beneficiary Identification & Login: https://beneficiary.nha.gov.in
- Official Scheme Information: https://pmjay.gov.in
- National Health Authority Contact & Grievance: https://nha.gov.in
Aadhaar & Identity Verification Support
UIDAI Aadhaar Contact Center
Toll-Free Number: 1947
Support Services Include:
- Aadhaar demographic updates (Name, DOB, Address, Gender)
- Aadhaar mobile number update for OTP issues
- eKYC failure troubleshooting
- PVC Aadhaar card order support
- Aadhaar status and authentication help
Official UIDAI Aadhaar Portal: https://uidai.gov.in
DBT & Aadhaar-Bank Payment Routing Support
NPCI Aadhaar Payment Bridge System (APBS) Framework
Support Services Include:
- Understanding Aadhaar-Bank-NPCI mapping system
- DBT routing awareness
- Payment failure root-cause guidance
Official NPCI APBS Overview: https://www.npci.org.in/what-we-do/aeps/product-overview
DBT Bharat Mission Portal (Government Benefit Tracking)
Support Services Include:
- DBT scheme status direction
- Welfare benefit mapping support
Official DBT Bharat Portal: https://dbtbharat.gov.in
State Health Card & Insurance Scheme Support
Every state runs its own State Health Agency (SHA) which manages state health cards, hospital empanelment, KYC requirements, and DBT-linked medical payments. For state-specific assistance, visit:
State Health Agency Directory: https://nha.gov.in/state-health-agencies
Below are major state health scheme portals that also include official contact and support sections:
- Andhra Pradesh – Dr. YSR Aarogyasri: https://ysraarogyasri.ap.gov.in
- Telangana – Aarogyasri: https://aarogyasri.telangana.gov.in
- Maharashtra – Mahatma Jyotiba Phule Jan Arogya Yojana (MJPJAY): https://www.jeevandayee.gov.in
- West Bengal – Swasthya Sathi: https://swasthyasathi.gov.in
- Tamil Nadu – CM Comprehensive Health Insurance Scheme (CMCHIS): https://cmchistn.com
- Karnataka – Suvarna Arogya Suraksha Trust (SAST): https://sast.gov.in
- Gujarat – Mukhyamantri Amrutum (MA) Card: https://ma.nha.gov.in
- Rajasthan – Chiranjeevi Health Insurance Scheme: https://health.rajasthan.gov.in/chiranjeevi
- Odisha – Biju Swasthya Kalyan Yojana (BSKY): https://www.bsky.odisha.gov.in
For other states, open the SHA directory link above to get exact support redirection.
Government-Authorized Assisted Support Centers
Common Service Centers (CSC) – Digital Health & Aadhaar Linking Help
Support Services Include:
- Assisted Ayushman card download/print
- Aadhaar eKYC and biometric verification
- Aadhaar seeding to scheme profiles
- DBT failure complaint filing assistance
Official CSC Portal: https://csc.gov.in
Hospital-Level Authentication & Support
For cashless treatment or card verification inside empaneled hospitals, contact:
- Ayushman Mitra Helpdesk
- State Scheme Nodal Officer Counter
- BIS Verification Operator (Aadhaar, PM-JAY ID or Ration Card lookup)
Hospital Empanelment Check: https://hospitals.pmjay.gov.in
Beneficiary Verification System: https://beneficiary.nha.gov.in
Quick Direction – Who to Call for What?
| Issue | Contact Point |
|---|---|
| Name not found in Ayushman list | 14555 or BIS Portal |
| Ayushman card not downloading | beneficiary portal login + Aadhaar eKYC |
| Hospital denying cashless treatment | 14555 or Hospital Ayushman Mitra desk |
| Aadhaar OTP not coming | 1947 or update mobile on UIDAI |
| DBT payment failed/not credited | Bank branch Aadhaar seeding + NPCI mapping |
| Aadhaar not linked to bank | Visit bank branch or mobile banking Aadhaar update |
| State health card issues | SHA state scheme helpline |
| Biometric eKYC needed | Nearest CSC center |
Documents to Keep Ready Before Contacting Support
Bank Passbook (for DBT payment issues)
Aadhaar Number
Ration Card Number (if applicable)
Registered Mobile Number (OTP access)
Scheme Beneficiary ID (if available)
Hospital Name, District, and Issue Details